100% satisfaction guarantee

We believe in our products – and we want you to feel the same.

That’s why you get a 100-day satisfaction guarantee on everything you buy in our webshop. If you’re not satisfied, you’ll get your money back.

How to use your satisfaction guarantee:

1. Submit your claim here.
   Have the following ready: your contact details, order number, the product’s batch number and a brief description of why you’re not satisfied. The more information you provide, the faster we can help you.
2. Wait for our response.
   You don’t need to do anything else right now. We’ll review your claim and get back to you with a free return label so you can return the products without paying for postage.
3. Get your money back.
   Once we’ve received the products, we’ll refund the purchase price so you get your money back.

Always contact us first before returning anything. Go to the page here to get started with your claim.

The satisfaction guarantee only applies to products purchased in our webshop.

You’re always welcome back

Even if you’ve used the satisfaction guarantee, you’re always welcome to shop with us again.

Have questions about the guarantee? Write to us here.

Unlimited returns

You can change your mind about your purchase. There’s no time limit for returning or exchanging products purchased on ecooking.dk – as long as they’re in their original packaging.

When you want to make a return, we’ll need your order number, so always remember to provide it.

We’ll pay for postage, and you’ll receive a free return label from us.

Always contact us first before returning the products. If you return products without prior arrangement, your shipment may be refused. We also can’t cover your return costs if you send goods back without an agreement.

Contact us here before returning anything.

Go to the webshop – click here