Frequently asked questions (FAQ)

We dispatch your order no later than the next business day, and most parcels reach you within 1–3 business days of ordering. You can see the expected delivery time for each shipping method at checkout and in our terms and conditions.

Please note that order processing and delivery may take longer during holiday periods (weeks 28-32 and week 42), around public holidays (Christmas, Easter, etc.) and Black Week, and after weekends when order volumes are higher.

If you have not received your parcel within 5 business days of dispatch, please contact us. 

You can track your order by logging in here.

You can check the status of your order by logging in here.

You will receive an email with tracking information when your order is dispatched. If the order is delivered to a parcel shop for collection, you will receive an email and/or SMS when it is ready to collect.

We deliver throughout Denmark to either a home address or a parcel shop.

We do not deliver to Greenland and the Faroe Islands. For these destinations, we refer you to Med24.

Delivery to a parcel shop is always free when you order for at least 499 DKK.

You can see the current delivery charges here.

You can only cancel an order that has not yet been packed and prepared for dispatch. You can check the status of your order here.

We dispatch your order no later than the next business day, so if you wish to cancel it, please contact us as soon as possible. Call us on +45 70 70 73 66 and have your order number ready so we can help you quickly.

Outside our phone hours, you can instead send an email, clearly stating in the subject line that you wish to cancel your order.

If the order can be cancelled, you will receive a confirmation by email. If it is too late to cancel, you can instead exercise your right to return it when the parcel is delivered to you. Contact us for help with returns.

Yes, we offer an unlimited return period for unopened items, and returns are free. You will need a return label for the shipment, so it is important that you contact us, before sending the parcel.

When we receive your returned order, the amount will be refunded to the same payment method used to place the order.

You cannot exercise your right of return simply by failing to collect the parcel from the parcel shop without prior agreement with us.

If the parcel is returned from the parcel shop because it has not been collected, you must cover handling + return shipping of 89 DKK yourself. You must therefore always contact us directly if you wish to exercise your right of return. Remember to provide your order number.

Contact us immediately so we can find a solution. Remember to provide your order number so we can handle your enquiry more quickly.

You can see the expected delivery time for your shipping method at checkout. During busy periods, such as around public holidays and during holidays, it may take a couple of extra days. Delays may also occur with the shipping company, for example after Black Week/Friday, when you should expect an additional 1-2 days for delivery.

You can check your order status by logging in on the page here. A track & trace link will be emailed to you when the parcel leaves our warehouse.

If there are any problems with delivery, you can contact us. Remember to provide your order number.

If you do not collect your parcel from the parcel shop within the deadline (set by the shipping company), it will be returned. Unless you have agreed otherwise with us, we will refund your order when it is received at our warehouse.

Please note that it may take up to 14 days for us to process the return. The refund will be made to the same payment method used to place the order.

Please also note that we deduct 89 DKK from the refund to cover return shipping and handling.

If you wish to change your mind about your purchase, you can exercise your right of return. It is free to return unopened items to us, but it is important that you contact us beforehand, as you will need a special return label that we will send you by email.

You cannot use the free return service simply by failing to collect the parcel from the parcel shop.

Contact us therefore always before returning anything – remember to provide your order number when contacting us.

Most products are 100% vegan and based on natural ingredients.

However, a few products contain ingredients such as lanolin and beeswax, which means they are not 100% vegan.

All our products are 100% free from parabens and other known endocrine disruptors.

Yes, all products are dermatologically tested and assessed as skin-friendly.

The products are suitable for all skin types.

Almost all products are safety-approved for pregnant and breastfeeding women, but we always recommend consulting a doctor or midwife if in doubt.

Pregnant women should, however, avoid our products containing salicylic acid. Contact us if you want to be sure whether a specific product contains salicylic acid.

Our products are developed for people, so we cannot recommend using them on animals.

No, none of the products are tested on animals. Testing cosmetic products on animals is not permitted in the EU, and of course we do not do so either.

You can buy the products here on the website, at Matas, Magasin, Salling and from various online stores.

If you shop at ecooking.dk, you are covered by the satisfaction guarantee.

We deliver orders throughout Denmark. Unfortunately, we cannot deliver orders to Greenland and the Faroe Islands. For these destinations, we recommend ordering from Med24.