We offer free delivery on orders over €69.
Shipping to Denmark – DAO, Bring or Burd
If you are not home to receive the parcel, you can collect it from a parcel shop as soon as possible. You will receive a direct notification from the shipping company delivering your parcel.
If you choose evening home delivery with Burd, your parcel will be delivered to your home address in the evening. Please note that Burd only delivers in selected areas – the option will only appear at checkout if your address is covered.
If you are unable to collect your parcel sent with DAO yourself, you can have someone else do it for you. Click here for information about the conditions for authorisation.
The delivery terms apply only to delivery to Danish addresses and/or parcel shops. We do not deliver to Greenland, the Faroe Islands or other destinations abroad from the Danish webshop.
PLEASE NOTE! If you have not received your parcel within 10 days of placing your order, please contact us as soon as possible. If the parcel is sent back to us from the parcel shop, shipping costs + handling will amount to 89 DKK, which you must cover.
This means that if the parcel is returned to us because you have not collected it from the parcel shop, we will credit the order – but not the 89 DKK., which covers handling + return shipping from the parcel shop to us. You are responsible for this cost.
If you wish to cancel your purchase, you are of course entitled to do so. You must clearly notify us by email at info@ecooking.dk. We offer an unlimited return period for unopened items ordered from the webshop.
100 % satisfaction guarantee
We have tested our products, and we know what they can do. That is why we offer a satisfaction guarantee on all products purchased from the webshop. Read more – click here
Returns
You have an unlimited return period for unopened items, and returning items is free – send an email to info@ecooking.dk, if you wish to return your products.
Please note that we do not refund opened items after the period during which we offer the 100% satisfaction guarantee.
Items returned with postage unpaid or cash on delivery will be refused. Before returning an item, please contact ECOOKING at info@ecooking.dk to receive a return label. You must send the item securely packaged with a copy of the invoice and clearly state that you wish to exercise your right of withdrawal and therefore wish to have the price of the item refunded.
These return rules apply to all items sold through our webshop.
Payment methods
Orders can be paid for in the following ways:
Dankort
We accept payment with Dankort, Visa, Mastercard & Eurocard.
ECOOKING uses a payment gateway from Pensopay.dk
Communication with this payment solution has been tested by Nets. All card data is sent in encrypted form.
Mobilepay
We accept payment via mobilepay.
Product information:
The essential characteristics of each item are stated on ECOOKING. For further information or questions about existing information, an email can be sent to ECOOKING at info@ecooking.dk
Prices:
All prices stated include 25% VAT. Information about shipping and handling fees will appear in your shopping cart.
Ordering:
The presentation of items together with a price on ECOOKING is not a binding offer, but merely an invitation to make an offer.
The Buyer's order of items from ECOOKING does not constitute a binding acceptance, but rather a binding offer to ECOOKING to purchase the item on the stated terms.
A binding agreement between you and ECOOKING is only concluded when ECOOKING accepts the offer made by the Buyer through an order confirmation. ECOOKING reserves the right to reject orders of such a size that they may be presumed not to be for personal use. ECOOKING reserves the right to account for sold-out items and situations where it is necessary to deliver an order in part. In such cases, ECOOKING will inform the Buyer.
Payment:
The account details you enter when purchasing items are sent directly to PBS in encrypted form (SSL), which only you and PBS can read. No one else therefore sees or stores your details. When paying by Dankort or credit card, the amount is debited from your account as soon as the item leaves ECOOKING.
Complaints:
In accordance with the Danish Sale of Goods Act, ECOOKING provides a 2-year right to make a complaint about manufacturing and material defects from the invoice date.
Disclaimer and warranty:
ECOOKING has made it easy for you to access relevant information on other websites through links. These websites are outside ECOOKING's control. We therefore cannot be held liable in any way for the content of these sites.
Information about the ordered items from such websites does not form part of the description of the ordered items in the agreement between the Buyer and ECOOKING.
The Seller is not liable for direct or indirect losses resulting from the ordered items arriving late to the Buyer or being defective when the delay or defects are due to the Buyer's actions or omissions or circumstances beyond ECOOKING's control, such as war, rebellion, unrest, fire, government intervention, seizure, currency restrictions, labour disputes of any kind, including strikes and lockouts, or similar events.
ECOOKING does not provide an independent warranty for the ordered items, and the Buyer receives only the warranties issued by the manufacturer to the Buyer.
Purchases on the website
When making your purchase with us, you entered a number of personal details. In particular:
- Your name
- Your address
- Your email address
- Your telephone number
- Your payment details
We process these personal details when handling your purchase, as this is necessary for us to fulfil our part of the transaction, and for a limited period afterwards to ensure that everything goes as it should. As soon as this information/data is no longer needed, it is deleted from our system. Data is deleted after 5 years. As we offer an unlimited return period for the products, data is stored for 5 years.
If you have ordered delivery, your name, address, telephone number and email address will be provided to our shipping company for the purpose of delivering your purchases.
Changes:
ECOOKING reserves the right to change and update the rules and terms applicable to this website. It is therefore important that you keep yourself informed of any changes.
Misuse:
This site is owned and managed by ECOOKING. The site was created for use by private buyers. All elements of the site, including text, images, graphics, etc., are protected by copyright law and may therefore not be copied, downloaded or distributed. Misuse of ECOOKING will be reported to the police.
Links:
PBS - Financial Institutions' Payment Service
FDIH / Consumer Council
Consumer Agency
Consumer Council
Consumer Information
Our products are also sold at pharmacies, Matas and Helsam.
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